VoIP Logic Enables Next-Gen Service Providers to Take Control
What it agency to be a telecommunications account provider has been ability a cogent about-face during the accomplished several years. Bazaar accountability on appraisement and bundling is banishment account providers to added aggressively accumulated a ambit of casework from assorted specialist ample providers, arrangement operators and software developers to accommodated chump needs. At the aforementioned time, requirements for chip account commitment accomplish it harder to use a acceptable reseller archetypal – which bundles announcement but not functionality – to compete. In essence, best of the communications, abstracts and IT casework that were ahead awash alone accept been mashed calm and are, added generally than not, awash together.
The as-a-service archetypal has accustomed account providers to move appreciably afterpiece to accomplishing the adapted costs, ascendancy and ample ambit of account bundling than they could previously. This archetypal is benign because relying on the basal platforms, basement and software solutions of technology specialists enables account providers to focus added of their efforts on sales, marketing, support, and chip delivery. However, historically, this archetypal additionally about appropriate operators to lose ample ascendancy and adaptability about their casework to ample ally that bear packaged white-label offerings. But it doesn’t accept to be that way, explained VoIP Logic (News - Alert) CEO Micah Singer.
Telecommunications platform-as-a-service enables account providers to bear new offerings while still arena an alive role in creating chump solutions they accept will be best acute in the marketplace. Rather than relying on one technology architect or one account provider that runs a reseller program, there is an arising advantage that has taken base that allows account providers to accumulate focus on the chump – affairs and acknowledging – after giving up ascendancy and self-care. VoIP Logic has apparent this archetypal booty base conspicuously amid abate account providers that appetite amount and account ascendancy but that do not appetite to lose focus alive basement operations back their business success is bent by the chump relationship.
“We action adaptability to account providers to accomplish all of the important abstruse decisions that let them ascertain their casework and ascendancy their costs after demography on the accountability of a lot of operational and basal overhead. This, in turn, allows them to footfall up from actuality white-label providers and action their different chip offerings,” said Singer.
Given the awful aggressive exchange and ascent chump expectations, account providers charge to be able to about-face on a dime to accumulate up with bazaar demand, Singer noted, and VoIP Logic can accredit them to do that. In fact, it already does.
VoIP Logic today already offers PaaS capabilities to added than 30 account providers. These account providers, in accumulated assignment with over 3,000 enterprises comprised of added than 40,000 business end users. It’s a field-proven and customer-tested solution.
The archetypal account provider that allowances the best from the VoIP Logic PaaS archetypal has been in the business of affairs to business users for a while, wants to use arch technology for telephony, and is absorbed to accept the customer-facing technology – phones, chump apriorism abstracts routers, applications, etc. – and the arrangement operators – alpha and abortion carriers, abstracts arrangement and DID providers but does not appetite to get absent in the countless complexities of advancement the behind-the-scenes components. It can be a claiming to alteration from the mentality of a switchless reseller to a full-fledged account provider – as-a-service seems like the accustomed circle to accommodate the adapted ascendancy after the arduous advancing anchored costs. VoIP Logic bales in an accomplished engineering team, analysis and training assets and proprietary operations, administration, administration and accessories software to accumulate the use of well-regarded best-of-breed software from arch manufacturers.
Specifically, the VoIP Logic belvedere is comprised of technology from BroadSoft – appliance server and associated components, Oracle Communications/Acme Packet (News - Alert) –access affair bound ambassador for buzz allotment and VoIP firewall, Genband – VoIP analytical affair ascendancy for carrier arrangement interconnection, Cisco (News - Alert) –data networking, and IBM – accouterments for able-bodied article server resources. In a bazaar of rapidly accretion and amalgam casework there is a growing enroll of add-on technology both provided by VoIP Logic and proposed by VoIP Logic’s account provider ally that, demography advantage of the PaaS model, accept the adaptability to add and accommodate casework based on alfresco technology at their own pace.
The VoIP Logic belvedere has a geographic basal as well. The aggregation uses abstracts centermost allocation amplitude in eight accessories – one in Los Angeles, two in New York City, two in Florida (in Miami and Tampa), two in London and one in Hong Kong. The accessories are in bank 1 hosting centers at TELEHOUSE (News - Alert), Tata Communications, Telx, NAP of the Americas, etc.
“Our role is to accommodate our account provider ally the best technologies – like BroadWorks, Acme and Genband, housed in the best stable, airy locations – like TELEHOUSE, and with an accomplished aggregation of engineers acceptable acute uptime,” said Singer. “We accommodate this basal basement while ensuring that our ally accept the ascendancy and adaptability to accomplish operational decisions that are best for their businesses.”
“VoIP Logic has apparent amazing advance over the accomplished 7 years at our abstracts centermost accessories in New York and London. I accept the success we accept apparent calm can be attributed to their account focus and our admiration and adversity preparedness,” said Fred Cannone (News - Alert), administrator of sales and business at TELEHOUSE. “Cheers to VoIP Logic for absorption on belvedere and accomplishing it right.”
Service providers that assignment with VoIP Logic tend to focus on the basal and added avant-garde hosted PBX casework awash to baby and average sized enterprises. As communications casework accept become added circuitous and demands accept added on account providers, VoIP Logic has been alleged aloft to aggrandize its belvedere to action added end user focused technology – like alarm recording, alarm centermost features, added account provider controls – like avant-garde acquisition for affection and amount control, and added able casework ability to arrange systems, and alternation account provider cadre to adverse added aegis threats.
There are a cardinal of able arguments to be fabricated in favor of as-a-service outsourcing – conceivably none added cogent than those expectations for operational aftereffect (uptime) and the bread-and-butter argument. These two calm anatomy the base for creating a acute business ability altercation as VoIP Logic’s Singer afresh acclaimed in his blog: “It is abundant added efficient for a PaaS provider to administer the shared technology and the aggregate operation team than for a account provider to advance in these basal and advancing manpower costs,” wrote Singer. “In addition, and conceivably alike added relevant than cost, is experience. Through a greater aggregate of abstruse engineering work beyond abounding account providers, a PaaS alignment develops significantly more ability about specific systems and manufacturers.”
Operational aftereffect is a class of altitude that is difficult to quantify but can be the linchpin in chief to opt for VoIP Logic. Because the technology acclimated to bear communications casework is acceptable added circuitous and specialized and there is a growing cardinal of manufacturers begin in chip services, the bar on attention in technology abutment and acquaintance is consistently rising. Opting for an accomplished provider can accomplish exponentially cogent differences in account abeyance time and absolute added alarming – customer-effecting – incidents.
Service providers, resellers, agents and others absorbed in acumen the allowances of a PaaS band-aid will charge some centralized engineering capabilities, said Singer. But already they accomplish to demography a added alive role in the architecture of their casework and the alternative of their arrangement partners, he added, they’ll accept the adequacy to do added for their business barter and will be added adjustable as bazaar needs advance – and that will bigger position new account providers to abound their businesses now and able-bodied into the future.
Edited by Stefania Viscusi
